In a normal year, over two million tourists arrive in Beverly Hills to discover its world-famous shops and restaurants and to catch a glimpse of one of the galaxy of stars who live there. Unsurprisingly, among the visitors to Beverly Hills are a significant number of out-of-town VIP’s who take up rooms in Beverly Hills’ ultra-exclusive hotels.
And while they are in the 90210, these VIP’s also require high end personal services to match those they easily find back home. Unfortunately, many of the local Beverly Hills hotel concierge staff are not as familiar with the utlra exclusive types of services a foreign celebrity or dignitary may require.
This is where Beverly Hills resident Michael Torchia and his Beverly Hills Concierge Service often gets a call-often from hotel staffers who are feeling stumped by a hard-to-find request or recommendation. As a former television personality and celebrity fitness trainer who had stints on Entertainment Tonight and Extra!, Torchia is intimately aware of who’s who for what’s what in the local community.
A visiting Middle Eastern royal seeks a trainer with high discretion to work out in secret? Torchia gets the call (more than once!). A global superstar visiting from Australia needs a top-flight chaufeur service and an instant appointment with a celebrity cosmetic surgeon? Michael Torchia takes over and guides the request from a stumped hotel manager.
“I started Beverly Hills Concierge Service 20 years back as a luxury lifestyle management and corporate concierge service company to cater to the most elite clientele. ” Torchia said, while also noting that medical requests are among his VIP clientel’s biggest need while staying in Beverly Hills.
“We have access to the highest quality of medical on-demand services comparable to the Mayo Clinic, which can be delivered on demand right to our client’s hotel doorstep. We’ve done the latest and most advanced medical exams, tests, and procedures that can be done in the privacy of our client’s own home or luxury hotel of their choice.”
Torchia also points out that when necessary, patients can be picked up and driven to private facilities for specialized tests and procedures with access to the world’s finest medical and wellness professionals.
Torchia first came in contact with visiting VIP’s while servicing celebrities who retained his health and fitness training services. After years of giving his support and expertise on a “one on one” level to such celebrities as: Al Pacino, Matt Damon and Kim Cattrall. Michael Torchia felt it was time to expand his services to a range of other exclusive concierge offerings.
With an eye on platinum service, Torchia makes Beverly Hills Concierge Service available to visiting VIP’s in the LA area 24 hours a day, 365 days a year. No request is treated as too big to handle; Towards this end, Torchia employs quite a few multilingual team members and associates who can communicate with high end visitors from Asia, Europe and the Americas.
Beyond health-related services, Torchia’s group also gets requests for additional specialty services such as spiritual needs, gourmet food delivery, nannies, teachers, translators, personal shoppers and pet sitters.
And then there are the big-ticket requests such as luxury transportation resources including private jets, helicopters, and exotic cars and personal security for diplomats and corporate VIPS needing armed guards and security vehicles.
Even with this impressive array of services, Torchia notes that his most important service is discretion and excellence in customer service. This proxomity to extreme money, power, and celebrity has left Torchia with quite a few memorable transactions. But in typical fashion, Torchia remains tight-lipped about most of these stories.
“I’ve got some of the best and most interesting stories that will never see the light of day.” Torchia states. “Discrection is job one.”